Assessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance

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dc.contributor.authorSarfraz, Muddassar
dc.contributor.authorKhalid, Bilal
dc.contributor.authorOzturk, Ilknur
dc.contributor.authorTariq, Jasim
dc.contributor.authorBashir, Taqadus
dc.date.accessioned2025-03-07T20:00:25Z
dc.date.available2025-03-07T20:00:25Z
dc.date.issued2023
dc.departmentÇağ Üniversitesi
dc.description.abstractIn the last few decades, the hospitality industry has gained much importance in a vigorous process of expansion. Consequently, the hospitality industry is expanding globally and promoting its growth in a changing multicultural environment. The primary objective of the present study is to reveal the conditional indirect effect of employees’ emotional intelligence on their job performance through a moderated-mediated mechanism of psychological capital and employee engagement. The data has been collected from 300 employees working in the hospitality industry. Data is analysed by using statistical software SPSS and PROCESS macro. The study results suggest that employee engagement plays a significant and positive role between employees’ emotional intelligence and performance. Results also indicate that moderated-mediated mechanism exists between employees’ emotional intelligence and employees’ performance. This study contributes significantly to hospitality industry literature by identifying employee emotional intelligence as one of the significant factors of workplace performance. Copyright © 2023 Inderscience Enterprises Ltd.
dc.identifier.doi10.1504/IJBEX.2023.130228
dc.identifier.endpage503
dc.identifier.issn1756-0047
dc.identifier.issue4
dc.identifier.scopus2-s2.0-85162762222
dc.identifier.scopusqualityQ3
dc.identifier.startpage485
dc.identifier.urihttps://doi.org/10.1504/IJBEX.2023.130228
dc.identifier.urihttps://hdl.handle.net/20.500.12507/2564
dc.identifier.volume29
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherInderscience Publishers
dc.relation.ispartofInternational Journal of Business Excellence
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanı
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.snmzKA_20241226
dc.subjectemotional intelligence
dc.subjectemployees performance
dc.subjecthospitality industry
dc.subjectPakistan
dc.subjectpsychological capital
dc.titleAssessing the effectiveness of psychological capital and employee engagement being moderator and mediator on employee emotional intelligence and performance
dc.typeArticle

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