Analysis of the Relationship Between Strategic Planning and Total Quality Management
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Tarih
2019
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Çağ Üniversitesi
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Total quality management (TQM) is a philosophy that provides many benefits such as more satisfied customers, reduced costs, higher quality products, and improved quality performance. Globalization, changes in technology, and increasing uncertainties in the market creates a new competitive environment for companies. TQM has an important role in the survival of companies in such an unpredicted environment when it is integrated with the strategic plans. In other words strategic planning is effective on the success of TQM. With this aim, the effect of strategic planning on total quality management success is investigated in this study. Accordingly, a literature review is made, hypotheses are developed, and the relationship between TQM and strategic planning is examined by using partial least squares technique (PLS). Results of the data analysis illustrates that companies need to attend more emphasis on quality results; information and analysis; top management commitment and leadership; and employee responsibility and involvement in order to successfully implement TQM.
Açıklama
Anahtar Kelimeler
Strategic Planning, Total Quality Management (TQM), Critical Success Factors
Kaynak
Çağ University Journal of Social Sciences
WoS Q Değeri
Scopus Q Değeri
Cilt
16
Sayı
2
